Privacy Policy
This Privacy Policy explains how Infinity Padel (ABN 75 941 646 983) ("we", "us", "our") collects, uses, stores and discloses your personal information. We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Who we are
Infinity Padel (ABN 75 941 646 983) provides digital scoreboard software and related hardware to padel clubs and venues. You can contact us at sales@infinitypadel.com.au.
Information we collect
We collect information needed to provide our service, including:
- Account and contact details, such as your name, business or club name, email address and phone number.
- Billing information needed to manage your subscription. Card payments are processed by our payment provider and we do not store full card numbers ourselves.
- Content you enter into the service, such as court names, team and player names and match results.
- Technical and usage information, such as log data, device and browser information, and how the service is used, collected to keep the service secure and reliable.
How we use your information
We use personal information to set up and run your account, provide and improve the service, process payments, provide support, communicate with you about your account, and meet our legal obligations.
Marketing
With your consent, we may send you marketing about our products and offers. Every marketing message includes an unsubscribe option, and you can opt out at any time by contacting us. We handle electronic marketing in line with the Spam Act 2003 (Cth).
Disclosure to others
We do not sell your personal information. We share it only with service providers who help us run the business, such as our hosting provider and our payment provider, and only as needed to deliver the service. We may also disclose information where required by law.
Overseas disclosure
Some of our service providers may store or process data on servers located outside Australia. Where this happens, we take reasonable steps to ensure your information is handled consistently with the APPs.
Data security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including encrypted connections, access controls, separation of each club's data, and regular backups. No method of transmission or storage is completely secure, but we work to protect your information.
Cookies
The service uses essential cookies and similar technologies to keep you signed in and to operate correctly. You can control cookies through your browser settings, though some features may not work without them.
Access and correction
You may request access to the personal information we hold about you, or ask us to correct it, by contacting us. We will respond within a reasonable time.
Retention
We keep personal information for as long as needed to provide the service and to meet our legal and business obligations, then take reasonable steps to delete or de-identify it.
Children
Our service is provided to clubs and businesses and is not directed at children. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page with the date it was last updated.
Complaints
If you have a concern about how we have handled your personal information, please contact us first at sales@infinitypadel.com.au and we will work to resolve it. You may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.